Terms and Conditions

Akshar International specializes in the import and export of a diverse array of high-quality products across multiple categories to meet varied global market demands. Our offerings include premium herbal products, such as natural supplements and wellness items, eco-friendly biodegradable products designed for sustainability, a wide selection of aromatic spices, nutritious lentils, and reliable auto parts for various applications. We are committed to delivering excellence by sourcing and supplying these goods with a focus on quality, reliability, and customer satisfaction, catering to both domestic and international clients.

You can reach our customer support team by emailing info@aksharinternational.org, calling +91 98249 36688, or using the whatsapp chat on our website. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Last Updated: April 21, 2025

At Akshar International, we strive to ensure timely and reliable delivery of our diverse range of products, including herbal products, biodegradable items, spices, lentils, and auto parts, to both international and domestic buyers.

• International Orders: All international orders are shipped and delivered exclusively through registered international courier companies or International Speed Post. Shipments are dispatched within 7 to 15 days from the date of order confirmation and payment, or as per the delivery date mutually agreed upon at the time of order placement. Delivery timelines are subject to the norms and schedules of the chosen courier company or postal service.
• Domestic Orders: For domestic buyers, orders are shipped through registered domestic courier companies or Speed Post. Shipments are dispatched within 5 to 7 days from the date of order confirmation and payment, or as per the agreed delivery date, subject to the courier company or postal service’s standard procedures.
• Delivery Terms: Akshar International is responsible for handing over the consignment to the courier company or postal authorities within the stipulated timeframe (15 days or as agreed). However, we are not liable for any delays caused by the courier company or postal authorities beyond our control. All orders will be delivered to the address provided by the buyer during the order process.
• Service Confirmation: Delivery of services, where applicable, will be confirmed via the email address provided during registration.
• Customer Support: For any issues related to order delivery or utilization of our services, please contact our helpdesk at +91 98249 36688 or email us at info@aksharinternational.org.

Last Updated: April 21, 2025

At Akshar International, we are committed to providing exceptional service and supporting our customers with a fair and transparent cancellation and refund policy. This policy is governed by the principles of Incoterms 2020 and complies with international trade regulations, including World Trade Organization (WTO) guidelines.

Cancellation Policy

• General Cancellation Terms: Akshar International maintains a liberal cancellation policy to accommodate our customers. However, cancellations will not be accepted once an order has been placed and communicated to our vendors or merchants, or if the process of shipping has been initiated.
• Perishable Items: Orders for perishable items, such as flowers, edible products, or similar goods, are not eligible for cancellation due to their nature.
• Confirmed Orders: Once an order is confirmed and payment has been processed in accordance with the agreed payment terms and Incoterms 2020, cancellations and refunds are not permitted unless explicitly approved under the conditions outlined below.

Refund and Replacement Policy

• Damaged or Defective Items: If you receive damaged or defective products, please report the issue to our Customer Service team within 5 days of receipt. The request will be evaluated, and a refund or replacement will be considered only after the merchant or vendor verifies the condition of the product. Refunds or replacements will not be issued unless the damage or defect is substantiated.
• Perishable Items: Refunds or replacements for perishable items (e.g., flowers, eatables) will not be provided unless the customer can clearly demonstrate that the product was delivered in an unsatisfactory condition, subject to verification by the merchant.
• Manufacturer Warranty: For products that come with a manufacturer’s warranty, any issues should be directed to the manufacturer for resolution in accordance with their warranty terms.

Refund Process

• In cases where a refund is approved by Akshar International, it will be processed in accordance with our internal policies, Incoterms 2020, and WTO regulations. Refunds will be issued to the buyer using the original payment method or as mutually agreed.
• Refunds will only be processed after thorough verification of the claim by Akshar International or the respective merchant.

Contact Us

For any questions or concerns regarding cancellations, refunds, or replacements, please contact our Customer Service team at:

• Phone: +91 98249 36688
• Email: info@aksharinternational.org

We value your trust and are dedicated to addressing your concerns promptly and fairly.

Last Updated: April 21, 2025

At Akshar International, a leading import-export company dedicated to facilitating seamless trade across borders, we have established a payment structure designed to ensure mutual trust and security in our transactions, which consists of a 50% advance payment to initiate the order, followed by a subsequent 25% payment upon loading of the goods, and the final 25% payment to be made against the Bill of Lading (BOL) to confirm the successful shipment and delivery of the products; however, we understand that each client may have unique financial considerations and requirements, and therefore, we are flexible and open to negotiating payment terms that best suit your specific needs, ensuring that our partnership is built on a foundation of collaboration and understanding, ultimately leading to a successful and satisfying business relationship that benefits both parties involved in the import-export process.